QuAM Certification improved funding opportunities for Kiboga NGO Forum

Vincent Kasiita, Chairperson of Kiboga District NGO Forum (on the left) and Robert Misigi, M&E Officer at Kiboga District NGO Forum (on the right). In front of the head office in Kigoba holding their QuAM Certificate

QuAM Written by Sofie Yung Mitschke,

Results Management and Communications Officer, DENIVA

QuAM is more than just a certificate due to its multiple benefits that are shared during the Certification process. Since the inception of the Certification process in 2010, Civil Society Organisations and particularly NGOs in Uganda have been undergoing the certification process. A number of NGOs have been trained, assessed and awarded certificates. So far over 835 NGOs have been sensitized about QuAM and the importance of strong internal governance systems, 235 NGOs at National and District levels have been visited and assessed and 148 NGOs have been Awarded NGO Quality Assurance Certificates.  

The QuAM assessment process: strengthens the internal governance systems of NGOs and the organizations that have been certified have proven that they are transparent, legitimate and credible.  This enables organisations to operate professionally and efficiently and in accordance to high ethical standards for the sector. For more information about QuAM go to the website: www.quamuganda.org

QuAM standards are in accordance with donor requirements

For Kiboga District NGO Forum, the QuAM certification process enabled the organisation to get a grant from USAID/GAPP regarding improvement of health services in Kiboga district, Central region.

Sara Okwaare is the Civil Society Private Sector Advisor at USAID/GAPP in Uganda. Ms. Okwaare explains how the QuAM certificate had a great influence on selecting Kiboga District NGO Forum as one of the few implementing partners of the USAID/GAPP project on the Delivery of Health Services, and states that:

“If an organisation has a QuAM certificate I would definitively give them a second hearing… because before GAPP gives an organisations funding, we look for the same parameters as the QuAM Standards” (Sara Okwaare, 20.05.2016)

A family makes health services available in Muyenje Parish

To examine the impact of the GAPP supported project, QuAM staff met with two local farmers Murice and his wife Prossy whose lives have been greatly influenced by the GAPP project.


Maurice and prossy with their four kids in front of their house in Muyenje Parish, Kiboga District

Murice Dubotho and his wife Prossy Nakacwa live in Muyenje Parish, Kiboga district, with their four children Brenda (8 years-old), Jakisa (6 years old), Okocha (3 years old) and Gloria (2 years old). They explained how people in their community had limited access to health services prior to Kigoba NGO Forum intervention. This was due to poor attitude from health workers, which prevented people from utilizing the only health centre in Muyenje Parish. It was first when Kiboga District NGO Forum received a grant from USAID Uganda that things changed.

To understand the previous conditions at the health centre III in Muyenje, Murice and Prossy shared one of their many negative experiences at the health centre.

Prossy explained how their 3 years old son, Okocha, one night got very sick. He had high fever and vomited severely. The next day Murice took his sick child on the back of his bike and went to the health centre.

Maurice and his son Okocha on the family’s bike on which Murice drove him to the Health Centre

When Murice arrived, he found the nurse working in a garden behind the health centre. When he asked the nurse for help, she told him that she was busy and did not have time to examine his son. Murice was desperate. It would take him hours to the health centre in town, so he was determined to convince the nurse to help his son. After discussing with the nurse for over half an hour, Murice finally managed to persuade her to take a look at his son. In the end, Okocha was treated for malaria.

Murice and Prossy were very frustrated after this experience. What would happen next time one of their children got sick? What if Murice was not able to convince the health worker to help? These concerns were too much for them to handle, so they decided to take action.

Two health workers from Muyenje Health Centre III, Murice Dubotho, Robert Misigi, M&E Officer at Kiboga District NGO Forum, Ruth Nakka, Mobilizer at Kiboga NGO Forum.

Murice raised the issue of poor attitude from health workers at the Community Dialogue Meetings facilitated by Kiboga District NGO Forum. These dialogue meetings provide a platform for concerned residents in Muyenje to raise and discuss pressing issues in their community. Based on Murice’s request, Kiboga District NGO Forum organised several meetings with the health planning units at both sub-county and district level. From these stakeholder meetings, new staffs were brought in and replaced the current health workers. In addition, more resources were given to Muyenje Health Centre III.

For Murice and Prossy and the rest of the community in Muyenje Parish the conditions at the local health clinic have changed drastically. Last time their 2 year-old daughter, Gloria, got sick, Prossy took her to Muyenje Health Centre III, but this time she was well received by caring and helpful the health workers. Certification improved funding opportunities for Kiboga NGO Forum


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